Kris Kiser, president & CEO of the OPEI and head of Equip tells Service Dealer editor Steve Gibbs that areas of 2025’s show reflect the U.S commercial market’s reengagement with gas-powered products. Also discussed is the show’s future expansion, the current state of the American market and why UK dealers should consider a trip to the world’s largest outdoor power equipment exhibition.
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In a collaboration at Equip between Service Dealer and NAEDA, Service Dealer's Duncan Murray-Clarke and dealer Pete McArthur were joined for an on-stage discussion by Tom Healy, NEADA's director of dealer development and dealer Jason Huber, owner of Central Equipment. Topics covered include the impact of battery tools on the dealer sector; developing technologies in the industry; difficulties in recruiting and retaining staff; succession in the dealership; and what will dealerships look like in five years' time?
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Service Dealer's Duncan Murray-Clarke sits down in a Louisville hotel bar with UK dealers Pete and Emma McArthur from Strathbogie Forest & Garden to catch up with Lexington, USA, dealer Jason Huber, owner of Central Equipment. Finding common ground in their businesses despite the huge geographical separation, over a casual drink the group discuss areas such as customer bases, new requirements for workshop staff, changing routes to market and the impact of new technology on dealers worldwide.
Service Dealer's Duncan Murray-Clarke and dealer Pete McArthur chat with Sara Hey and Bob Clements of BCI, to gain a snapshot of how the 2025 season has been for groundscare and ag dealers in the U.S. They hear how phones are still ringing off the hook late into the season for commercial dealers – but for the big ag dealers, numbers are down 10-12%.
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Sara Hey and Bob Clements of BCI speak with Service Dealer's Duncan Murray-Clarke and dealer Pete McArthur about how dealers on both sides of the Atlantic can benefit from recent advances in technologies. They cover robotics, drones and A.I developments, comparing and contrasting dealer experiences in the U.S and UK.
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Service Dealer's Duncan Murray-Clarke and dealer Pete McArthur discuss with Sara Hey and Bob Clements of BCI the issues dealers in the U.S and UK are facing regarding recruitment and retention of staff. The ways dealerships can appeal to candidates are discussed, along with strategies for recruiting from different sources.
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Sara Hey and Bob Clements of BCI talk with Service Dealer's Duncan Murray-Clarke and dealer Pete McArthur around the whole issue of succession in the dealership. They consider how important it is to raise the subject early and to open up the conversation – because it’s a hard topic for both the older and younger generations to address.
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Service Dealer's Duncan Murray-Clarke and dealer Pete McArthur discuss with Sara Hey and Bob Clements of BCI how the relationship between dealers and manufacturers is being driven by technological developments. With routes to market changing for certain products and brands, how is the manufacturer to dealer to end-user flow being disrupted?
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Sara Hey and Bob Clements of BCI chat with Service Dealer's Duncan Murray-Clarke and dealer Pete McArthur about what the future looks like for the specialist dealer? Areas such as the number of dealers, their relationship with new technologies and a push towards a frictionless experience for consumers are all considered.
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