SERVICE MANAGER - SHEFFIELD PARK

Job Title: Service Manager – Sheffield Park

Division: Reesink Turfcare Sheffield Park

Company: Reesink UK Ltd

Location/Region: Sheffield Park 

Department: Service

Reporting to: Aftersales Manager

Working Hours: 40 per week

Job Objective:

To provide full technical and repair support to end user customers of the brands distributed by Reesink UK enhancing the service standards and product satisfaction of end users.

Core Tasks / Result Areas:

• Manage and lead the mobile service team and internal technicians.
• Ensuring maintenance and service contracts are adhered to and help to grow the service contract business for the future. 
• Take control of finances/budgets associated with the workshop operation and also help grow the company bringing on new business. 
• Tasked with helping to improve the overall efficiency of the service team.
• Look at ways to improve the productivity of engineers, logistics, performance etc.
• Delivering the undertakings of our Service Level Agreement to our customers of our equipment. 
• Work with our Technical department in resolving customer complaints, re‐work campaigns and any warranty issues. 
• Liaise with the training manager to supervise and instruct apprentice staff to a proficient standard and to provide continuous learning and skills development to all service staff, including LTA registration and CPD points management
• Provide end user customers with their initial technical advice regarding warranty, service schedules, general maintenance ‘best practice’ and technical parts queries
• To maintain a high degree of customer service for all support queries and requests and adhere to targets and principles outlined in the Service Level Agreement 
• To take ownership of customer problems and be pro‐active when dealing with customer issues, promoting good customer relations by a prompt response and taking responsibility for repair quality control 
• Effective management of Health & Safety within your area of responsibility, in particular, ensuring safe systems of works are implemented and ensuring staff are adequately trained for all tasks they perform, with support from the parts supervisor. 
• To escalate more complex issues to the relevant manufacturer product support or technical service resource 
• Provide detailed work study of repair times and workshop efficiency, customer invoicing and cost analysis and the management of staff overtime 
• Maintain personal technical workshop knowledge & skills
• To monitor personnel and vehicle appearance, ensuring a professional image at all times. Monitor and implement vehicle servicing requirements according to the manufacturers recommendations 
• To attend product and technical training events related to technical service and personal development training, as required 
• Key holder responsibility for site security
• Adhere to Reesink UK Limited policy and procedures

This job description includes the most significant duties; other duties will be required to be met to ensure the smooth operation of the department. Your flexibility in responding to tasks outside the normal scope of your position is expected.

Alongside having service management skills, you will also be the type of professional who can seek out new business opportunities, we are looking for not only technical engineering experience but also, a strong commercial awareness that will help drive the service business forward within Livingston.

Essential Functional Knowledge & Social Skills

• Excellent communication, both written and verbal 
• Good organisation and administrative skills.
• Technical knowledge of engines, hydraulics and electrics.
• Confident, articulate, and professional speaking abilities
• Strong analytical and problem‐solving skills. 
• Flexible and adaptable to changing environment with the ability to be proactive and strategic in thinking and reasoning 
• Strong knowledge of Microsoft Office
• Ability to multi‐task 
• Team Player
• Solution driven 

Job Core Competencies 

• Customer orientation
• Collaboration
• Innovation
• Integrity
• Problem solving skills
• Result orientation
• Expertise
• Collaboration 

Address for candidates to apply: