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2019 SERVICE DEALER CONFERENCE

Thursday 21st November 2019
Double Tree by Hilton Oxford Belfry Hotel, Thame, Oxfordshire

Conference theme: Turning a Profit 

Service Dealer held a unique and highly successful one day Conference and awards evening ceremony at the Double Tree by Hilton Oxford Belfry Hotel on Thursday 21st November 2019.

The Conference comprised of presentations, breakout sessions, workshops and panel debates. Throughout the day dealer delegates were encouraged to participate and join in the discussion, sharing their thoughts and experiences with their fellow specialists.

The Conference Programme was based around the most commonly expressed concerns and issues identified by dealers in interviews and from feedback and suggestions from last year’s attendees.

Commenting on the theme for the conference, Service Dealer owner Duncan Murray-Clarke said, "Turning A Profit is at the heart of what all independent dealers must be about. Be they large or small companies, domestic, professional turf-care or agricultural specialists, maintaining profits in all areas of the dealership is essential.

"To help our delegates in this regard, the conference provided a superb international line-up of speakers offering real, practical nuggets of information which dealers could take away and put into practice in their businesses.

"Subjects such as recruitment, marketing and business structuring amongst others, were discussed all with the underlying theme of how best practice can lead directly to profitability."

 

AGENDA OF THE DAY

 MG 1209

09.15: REGISTRATION & COFFEE

10.00: WELCOME BY DUNCAN MURRAY-CLARKE

10.10: COMMUNICATING  WITH THE DIFFERENT GENERATIONS – Dr Eliza Filby

11.10: COFFEE BREAK

11.30: BREAKOUT SESSIONS (Attend one in the morning and the other in the afternoon):

A:- Turning your service department into a cash producing Machine (Bob/Sara  from Bob Clements  Inc)

B:  Recruitment,  Retention and Client Engagement  (Dr. Eliza Filby)

12.30: LUNCH, NETWORKING & SPONSOR SHOWCASE

13.30: Structuring Your Dealership to Maximise Profit- Bob Clements

14.30: BREAKOUT SESSIONS:

A:– Turning your department into a cash producing Machine (Bob/Sara)

B: – Recruitment,  Retention and Client Engagement  (Dr.Eliza Filby)

15.30: COFFEE BREAK

15.50: UK vs USA: Pete Harding of PFW Associates and Sara Hey of Bob Clements Inc  -discussing Recruitment Issues and Best Practices in hiring

16.50: PANEL DEBATE AND QUESTION TIME

17.30: CONFERENCE CLOSE by DUNCAN MURRAY-CLARKE

17.40-18.15 POST CONFERENCE NETWORKING DRINKS

The dress code for the conference is smart/casual

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