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2019 SERVICE DEALER CONFERENCE
Thursday 21st November 2019
Double Tree by Hilton Oxford Belfry Hotel, Thame, Oxfordshire
Conference theme: Turning a Profit
Service Dealer held a unique and highly successful one day Conference and awards evening ceremony at the Double Tree by Hilton Oxford Belfry Hotel on Thursday 21st November 2019.
The Conference comprised of presentations, breakout sessions, workshops and panel debates. Throughout the day dealer delegates were encouraged to participate and join in the discussion, sharing their thoughts and experiences with their fellow specialists.
The Conference Programme was based around the most commonly expressed concerns and issues identified by dealers in interviews and from feedback and suggestions from last year’s attendees.
Commenting on the theme for the conference, Service Dealer owner Duncan Murray-Clarke said, "Turning A Profit is at the heart of what all independent dealers must be about. Be they large or small companies, domestic, professional turf-care or agricultural specialists, maintaining profits in all areas of the dealership is essential.
"To help our delegates in this regard, the conference provided a superb international line-up of speakers offering real, practical nuggets of information which dealers could take away and put into practice in their businesses.
"Subjects such as recruitment, marketing and business structuring amongst others, were discussed all with the underlying theme of how best practice can lead directly to profitability."
AGENDA OF THE DAY
09.15: REGISTRATION & COFFEE
10.00: WELCOME BY DUNCAN MURRAY-CLARKE
10.10: COMMUNICATING WITH THE DIFFERENT GENERATIONS – Dr Eliza Filby
11.10: COFFEE BREAK
11.30: BREAKOUT SESSIONS (Attend one in the morning and the other in the afternoon):
A:- Turning your service department into a cash producing Machine (Bob/Sara from Bob Clements Inc)
B: Recruitment, Retention and Client Engagement (Dr. Eliza Filby)
12.30: LUNCH, NETWORKING & SPONSOR SHOWCASE
13.30: Structuring Your Dealership to Maximise Profit- Bob Clements
14.30: BREAKOUT SESSIONS:
A:– Turning your department into a cash producing Machine (Bob/Sara)
B: – Recruitment, Retention and Client Engagement (Dr.Eliza Filby)
15.30: COFFEE BREAK
15.50: UK vs USA: Pete Harding of PFW Associates and Sara Hey of Bob Clements Inc -discussing Recruitment Issues and Best Practices in hiring
16.50: PANEL DEBATE AND QUESTION TIME
17.30: CONFERENCE CLOSE by DUNCAN MURRAY-CLARKE
17.40-18.15 POST CONFERENCE NETWORKING DRINKS
The dress code for the conference is smart/casual
